Information regarding cyber incident
July 2025
Canopy Healthcare confirms it experienced a cyber incident involving an unauthorised party accessing the company’s information systems.
The safety of Canopy’s patients, people and systems is paramount and we are taking this matter very seriously.
Multiple additional steps have been implemented to safeguard and protect information and our systems. We are working with leading third-party cyber security experts, relevant government agencies, and other industry advisers who are providing further support.
Our priorities are:
We are continuing to assess the situation and to understand to what extent any information may have been accessed, and if further measures may be required to protect information. This includes applying for a court-ordered injunction to prevent publication of any information that may have been accessed through the cyber-attack.
- Taking all available measures to protect our patients and people
- Continuing to operate our patient clinics and other services as normal
- Keeping you and other key stakeholders informed as we learn more
How does this situation affect you?
We can confirm that our patient services and clinics continue to operate as normal.
Your appointments at Canopy are unaffected.
We appreciate that this situation may be concerning for you and for that we sincerely apologise.
We will continue to update this website as more information becomes available.
If you have questions or need assistance, please contact:
[email protected]
For media queries please contact [email protected].
Q&A
Canopy Healthcare is responding to a cyber incident involving an unauthorised party accessing the company’s information systems. The company has acted with urgency and taken immediate steps to contain the incident and further secure information systems.
We will continue to adopt relevant measures to protect our patients and staff, including working with the relevant government agencies, third-party cyber experts and other key advisors. We will continue to keep all parties informed as we know more.
We are continuing to assess the situation and to understand to what extent any information may have been accessed, and if further measures may be required to protect information. We will contact impacted parties directly and provide them with all necessary support to manage their data and this situation.
This unauthorised access has not directly affected our clinical or pharmacy systems.
Patient appointments and treatments continue as planned.